Refund policy

Effective Date: 01/06/25
Store Name: Yunāh
Website: yunahfashion.com

At Yunāh, every piece is carefully selected and shipped directly from our trusted global partners. As a boutique-style business, we operate with a strict returns policy to maintain quality, reduce waste, and protect fair pricing for all customers.

By placing an order, you agree to the following terms.

1. All Sales Are Final Unless Faulty

We do not offer returns or refunds for:

  • Change of mind

  • Incorrect size selection (please refer to our sizing guide)

  • Minor variations in color, texture, or fit

  • Delivery delays outside our control

  • Discounted items over 50% off — these are final sale and strictly non-returnable

We only accept returns or issue refunds if:

  • The item is faulty, damaged, or significantly different from the description

  • You received the wrong item

  • Your order did not arrive after the estimated timeframe as per our shipping policy

2. Final Sale Items (Discounted Over 50%)

All items marked with a discount of 50% or more are final sale and cannot be returned, exchanged, or refunded under any circumstances (unless the item is defective). This helps us maintain sustainable pricing for limited-stock products.

3. Reporting an Issue

If you believe your item qualifies for a return due to damage or incorrect delivery:

  • Contact us at yunahhelp@gmail.com within 5 days of delivery

  • Include your order number, clear photos of the item (including packaging), and a short explanation of the issue

All claims must be submitted within 5 calendar days of delivery. Late claims will not be accepted.

4. Return Conditions

If your return is approved:

  • The item must be returned unused, unworn, and in its original packaging

  • We will provide return instructions via email

  • Returns that do not meet these conditions will be rejected and no refund will be issued

5. Return Shipping

  • Customers are responsible for all return shipping costs, unless the return is due to our error

  • We do not offer prepaid return labels

  • We strongly recommend using a tracked shipping method — we are not responsible for lost or undelivered returns

6. Refunds (If Approved)

  • Once we receive and inspect your return, we’ll notify you of the outcome

  • If approved, your refund will be processed to your original payment method within 7–10 business days

  • Original shipping charges are non-refundable

7. Exchanges

We do not offer exchanges. If you wish to order a different size or item, please place a new order after your return (if eligible) has been processed.

8. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on the following:

  • Earrings and pierced jewelry

  • Skincare or beauty products

  • Undergarments or intimates

  • Gift cards or promotional items

  • Any item marked Final Sale

9. Order Cancellations

  • Orders may be canceled within 2 hours of purchase

  • After this window, all sales are final and cannot be modified or canceled

10. Questions?

Still unsure or need help? Contact us at:
📧 yunahhelp@gmail.com